Some players suddenly experience a change in their internet connection to Federation 2. They keep disconnecting every 3-10 minutes - very irritating!

Other than the daily scheduled maintenance and occasional game crashes, disconnections tend to be caused by the player's router and can usually be resolved.

A router is the device that sends data packets along networks. Your home router connects two or more networks: your home network with your ISP's network and other networks. Routers can be wired or wireless. Networks can be your ISP, your VoIP, etc.

There are currently two major issues affecting routers that are KNOWN causes of repeated disconnections.

1. Wireless routers, particularly Linksys wireless routers, have a major problem with telnet connections. Your connection to Federation 2 is a telnet connection. You will need to get the router model number to identify if it is one known to have this problem. If it is, the only solution is to upgrade to a newer model - this is a firmware issue and there's nothing you can adjust to fix it.

2. VoIP. A lot of people are switching to VoIP telephone service. However, VoIP is a very demanding resource-intensive service and routers supplied by your VoIP provider, especially Skype, AOL, and Vonnage, are set to give VoIP priority over other connections in your router. This causes problems for telnet connections. The solution here is to make an adjustment to your router. If you are technically handy, you can do it yourself with the instructions below. If the instructions look like an alien message to you, call your VoIP provider's support desk and insist they walk you through the fix or do it remotely for you.

The following is the workaround you can do if you are a technical sort of person:

Disable the QoS in the router and that actually should do the trick. (Apparently the QoS reserves too much bandwith for the Voice service and therefore the router reboots when the load gets heavy.)
Go into your router setup and it should provide a section for changing the priority of different applications or ports.
Telnet is one of the options, so enable that.
Then change the Telnet setting to "High Priority".

Don't try this on your own if it sounds like Ancient Rigellian to you, call your VoIP provider and insist they help you with the adjustment.

If you are still having problems, then click here to find out how to report a problem.