If you can't find help for a problem, then send email to and ask for help. (Always put Fed2 somewhere in the subject line, to avoid our spam filters.) You will need to give us the following information:

Your Fed2 character name

Operating system - Windows 98/2000/NT/ME/XP, Mac OSX/Other, Linux, Other

Monitor resolution - 600x800, 1024x768, etc

Internet connection type - dialup, broadband cable, broadband DSL

Router type - wired, wireless

Router brand

Front-end you are using - FedTerm, Fed2Term, ZMud, other (please give the name)

You should describe in detail what your problem is. What is happening? How often does it happen? Do you get any error messages, and if so, what are they?

If you have a capture of what happens please include it in your email, either by cutting and pasting into the body of the email, or by attaching the log file.