HELPING NEW PLAYERS
DON'T KNOW - DON'T SAY
One very important thing to remember is that if you don't know the answer to a question, then don't guess. It is better to admit ignorance than to give misleading or incorrect information that may lose a player groats or worse.
If the information is something that you know you can find the answer to, then tell the player to hold on while you look it up. Consult the Fed manuals, look on the web site, or whatever you need to do to find the answer, then go back to the game and pass it on.
If it's something you haven't a clue about where to start looking, or you haven't time to look right now, then admit you don't know and ask the player to mail feedback (feedback@ibgames.com) with her question. You can also drop feedback some mail yourself to find out the answer, if you're curious, or to suggest that the information should be in the manual or on the website.
